Privacy policy

Last updated: September 1, 2026

Snack Solutions operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). Snack Solutions is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use and disclose personal information when you visit or use the Services, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or another person or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been anonymized so that it cannot reasonably be used to identify or be linked to you. Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information, including inferences drawn from such information:

• Contact details, including your name, postal address, billing address, shipping address, telephone number and email address.
• Financial information, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
• Account information, including username, password, security questions, configurations and preferences.
• Transaction information, including items you view, add to your cart or wishlist, purchase, return, exchange or cancel, as well as your previous transactions.
• Communications with us, including information you provide when communicating with us, for example when submitting a customer support request.
• Device information, including information about your device, browser or network connection, IP address and other unique identifiers.
• Usage information, including information about your interaction with the Services, such as how and when you interact with or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you. For example, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services. For example, from your device, when you use our products or Services or visit our website, and through cookies and similar technologies.
• From our service providers. For example, when we engage service providers to enable certain technologies and they collect or process your personal information on our behalf.
• From our partners and other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

• Providing, customizing and improving the Services. We use your personal information to provide the Services, including to perform our contract with you, process payments, fulfill orders, remember your preferences and items of interest, send account-related notifications, create and manage your account, arrange shipping, facilitate returns and exchanges, enable reviews and personalize your shopping experience, for example by recommending products based on your purchases. We may also use personal information to further customize and improve the Services.
• Marketing and advertising. We may use your personal information for marketing and advertising purposes, for example to send marketing communications by email, SMS or post and to display online advertising for products or Services on our website or other websites, including based on items you previously purchased or added to your cart and other activity relating to the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding potentially fraudulent, illegal, unsafe or malicious activity, protect public safety and maintain the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password or other access credentials with anyone.
• Communicating with you. We use your personal information to provide customer support and effective Services, respond to your inquiries in a timely manner and maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or lawful process, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual litigation or other adversarial proceedings, and to investigate potential violations of or enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These circumstances may include:

• To Shopify, vendors and other third parties that provide Services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping.
• To business and marketing partners that provide marketing services and display advertising to you. For example, we use Shopify to support personalized advertising through third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to direct us not to disclose information about you for targeted advertising and marketing based on your online activities across different merchants and websites. If you would like to exercise your right to opt out of these uses, you may do so here.
• When you direct us, request us or otherwise consent to our disclosure of certain information to third parties, for example to deliver products to you or through your use of social media widgets or login integrations.
• To our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests, to enforce applicable terms or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than the country where you live in order to provide and improve the Services. In addition, to help protect, grow and improve our business, we use certain enhanced Shopify features that incorporate data and information obtained from your interactions with our Store, with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our Store, other merchants and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights regarding Shopify's use of your personal information for these purposes. For more information about how Shopify uses your personal information and the rights you may have, please see the Shopify Consumer Privacy Policy. Depending on where you live, you may also exercise certain rights relating to personal information processed by Shopify through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of information found on them. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms without limitation as to their use by us or a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content of those platforms or their owners or operators unless expressly stated in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children who are below the age of majority in your country. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request deletion of that information. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” personal information of individuals under 16 years of age, as those terms are defined under applicable law.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we therefore cannot guarantee “perfect security.” In addition, information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline a request where permitted by law.

• Right to access. You may have the right to request access to personal information we hold about you.
• Right to deletion. You may have the right to request that we delete personal information we hold about you.
• Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to data portability. You may have the right to receive a copy of personal information we hold about you and, in certain circumstances and subject to certain exceptions, request that we transfer it to a third party.
• Right to opt out of sale, sharing or targeted advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information or to object to the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws. If you would like to exercise your right to opt out of these uses, you may do so here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will automatically treat this as an opt-out request for the device and browser you use to visit the website. If we can associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. More information about Global Privacy Control is available at https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent by your web browser or device.
• Managing communication preferences. We may send you promotional emails. You may opt out of receiving these emails at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as messages about your account or orders you have placed.

You may exercise these rights where indicated within the Services or by contacting us using the contact details below. For more information about how Shopify uses your personal information and the rights available to you, including rights relating to data processed by Shopify, please visit https://privacy.shopify.com/en.

You will not be discriminated against for exercising any of these rights. Where permitted or required by applicable law, we may need to verify your identity before processing your request. In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf. Before accepting such a request from an agent, we may require proof that you authorized the agent to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request within the timeframe required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below or to lodge a complaint with your local data protection authority. For the European Economic Area, a list of the competent data protection supervisory authorities is available here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country where you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority in the United Kingdom, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date and provide any notice required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please contact us by email at ron.hils@snacksolutions.shop or by post at Babenhäuser Straße 41, 63128 Dietzenbach, Germany. For the purposes of applicable data protection laws, we are the controller of your personal information.