Shipping policy
SHIPPING POLICY
1. GENERAL SHIPPING INFORMATION
Orders placed through our online store are processed by Snack Solutions and shipped to the delivery address provided by the customer during checkout.
The available shipping methods, shipping costs and any free-shipping options are shown before the order is completed at checkout.
The available shipping methods may depend in particular on the delivery address, destination country, weight, order value and type of products ordered.
2. SHIPPING CARRIERS
Depending on the order and delivery area, we use suitable shipping carriers, in particular GLS and DHL / Deutsche Post.
We reserve the right to use another suitable shipping carrier where this is necessary or appropriate for the proper fulfillment of the order.
3. DELIVERY TIMES
Where available, the estimated delivery time is shown in the online store, at checkout or in the order confirmation.
Any delivery times stated are generally non-binding estimates unless a binding delivery date has expressly been agreed.
Orders are generally not processed or delivered on Sundays and public holidays unless the selected shipping carrier offers such delivery.
Delays may occur due to exceptionally high order volumes, supply shortages, strikes, force majeure or other circumstances beyond our control. The customer's statutory rights remain unaffected.
4. SHIPPING COSTS
The shipping costs applicable to an order are shown to the customer before the order is completed at checkout.
Shipping costs may vary depending on destination country, weight, order value, shipping method and other shipping-related factors.
If free shipping is offered for certain order values or delivery areas, this will also be displayed at checkout.
5. REGIONAL DIRECT DELIVERY
For certain addresses within our regional delivery area, we also offer direct delivery by Snack Solutions.
Whether direct delivery is available for the specified delivery address is shown at checkout.
Depending on the distance, different delivery charges, minimum order values, delivery times or other conditions may apply. The conditions displayed at checkout for the relevant order are decisive.
Direct delivery may be available to private customers as well as business customers, offices, hospitality businesses, retailers and event organizers.
6. INTERNATIONAL DELIVERIES
Where available at checkout, we also deliver to countries outside Germany.
The available countries and shipping methods are determined by the shipping regions activated in the online store.
International delivery times may be extended due to transport routes, customs clearance or local shipping carriers.
7. CUSTOMS DUTIES, IMPORT TAXES AND OTHER CHARGES
For deliveries to countries outside the European Union, additional customs duties, import taxes, handling fees or other charges may apply.
Unless such charges are expressly collected by us at checkout, they are generally payable by the recipient in accordance with the rules of the destination country.
We have no control over the amount or collection of such charges by foreign authorities or shipping carriers.
8. TRACKING
Where tracking is available for the selected shipping method, we provide the customer with a tracking number or corresponding tracking link after dispatch.
For certain shipping methods, in particular standard letters or large-letter mail, continuous tracking or scanning of every transport step may not be available.
9. DELIVERY ADDRESS
The customer is responsible for providing a complete and correct delivery address when placing the order.
If a shipment is returned to us because of an incorrect, incomplete or undeliverable address, additional shipping costs may be charged for reshipment where the customer is responsible for the incorrect address information.
Please notify us of address changes as soon as possible. Once a shipment has been handed over to the shipping carrier, changes to the delivery address may no longer be possible.
10. DAMAGED OR LOST SHIPMENTS
If a shipment arrives damaged or is not delivered within a reasonable period, please contact Snack Solutions.
We will check the shipping status and may initiate an investigation with the relevant shipping carrier where appropriate.
For consumers, the risk of accidental loss or accidental deterioration of the goods generally passes only when the goods are handed over to the consumer or to a recipient designated by the consumer.
For business customers, the statutory provisions apply.
11. PARTIAL DELIVERIES
Where reasonable for the customer, orders may be delivered in several separate shipments.
No additional shipping costs will be charged to the customer where the split shipment was arranged by Snack Solutions.
12. CONTACT
If you have any questions about shipping, delivery or an existing order, please contact:
Snack Solutions Ron Hils
Email: ron.hils@snacksolutions.shop
Further provider and contact information can be found in the legal notice of our online store.