Terms of service
GENERAL TERMS AND CONDITIONS
1. SCOPE
These General Terms and Conditions apply to all orders placed through the Snack Solutions online store.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self-employed professional activity.
A business customer is a natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the course of its trade, business or self-employed professional activity.
Where individual provisions apply exclusively to consumers or business customers, this is expressly stated.
2. CONTRACTING PARTY AND CONCLUSION OF CONTRACT
The purchase contract is concluded with:
Snack Solutions Ron Hils
The presentation of products in the online store does not constitute a legally binding offer, but an invitation to place an order.
By submitting an order, the customer makes a binding offer to purchase the goods contained in the shopping cart.
After receiving the order, the customer receives an automatic confirmation of receipt by email. This initially only confirms that the order has been received.
We may accept the offer in particular by sending an express order confirmation, dispatching the goods, or executing or arranging the payment transaction. The earliest of these events is decisive.
We reserve the right to reject or cancel orders where there is an objective reason to do so, for example in the event of obvious pricing or product errors, lack of product availability or a justified suspicion of misuse.
3. PRICES AND SHIPPING COSTS
All prices shown in the online store include the statutory value-added tax applicable to the respective order, where applicable.
Shipping costs may be charged in addition to the product price. The applicable shipping costs are shown to the customer before the order is completed at checkout.
For deliveries to countries outside the European Union, additional customs duties, import taxes or other charges may arise unless these are already collected by us at checkout. Such charges may be levied by the competent authorities or service providers.
We reserve the right to change prices for future orders. The price displayed when the order is submitted is decisive.
4. PAYMENT
The payment methods available for the respective order are shown to the customer at checkout.
The customer is required to provide complete and accurate payment information when placing the order.
Unless otherwise stated for a particular payment method, the purchase price is due immediately upon conclusion of the contract.
For business customers, individually agreed payment terms may additionally apply, including payment by invoice or agreed payment periods.
5. DELIVERY AND SHIPPING
Delivery is made to the delivery address provided by the customer during the ordering process.
The available shipping and delivery methods and estimated delivery times are shown in the online store or at checkout.
Any delivery times stated are generally estimated delivery times unless a binding delivery date has expressly been agreed.
For consumers, the risk of accidental loss or accidental deterioration of the goods generally passes only when the goods are handed over to the consumer or to a recipient designated by the consumer.
For business customers, the statutory rules governing transfer of risk in shipment contracts apply.
Delays caused by force majeure or other exceptional circumstances beyond our control may result in a corresponding extension of the delivery time. The customer's statutory rights remain unaffected.
6. REGIONAL DIRECT DELIVERY
Where regional direct delivery is offered at checkout, the delivery areas, delivery charges, minimum order values and delivery conditions shown there apply.
Regional direct delivery is available only if the specified delivery address is located within an area enabled for this delivery method.
The conditions displayed at checkout for the applicable direct-delivery zone form part of the order.
7. RETENTION OF TITLE
The goods remain our property until payment has been made in full.
Additional individually agreed retention-of-title provisions may apply to business customers.
8. RIGHT OF WITHDRAWAL FOR CONSUMERS
Consumers generally have a statutory right of withdrawal for distance contracts.
Details regarding the requirements, periods, exceptions and consequences of withdrawal are set out in our separate withdrawal policy, which is available at any time in the online store.
Statutory exceptions to the right of withdrawal, in particular for certain perishable goods, custom-made goods or sealed goods that are not suitable for return for reasons of health protection or hygiene once the seal has been removed, remain unaffected.
9. STATUTORY WARRANTY RIGHTS
The statutory rights in the event of defects apply.
For consumers, the statutory provisions governing consumer sales apply in particular.
For business customers, the statutory commercial inspection and notification obligations apply where their requirements are met.
10. PRODUCT PRESENTATION AND PRODUCT INFORMATION
We make reasonable efforts to present product images, descriptions and other product information as accurately as possible.
Depending on the screen, device or display settings, colors in particular may differ slightly from the actual product.
If a manufacturer changes packaging design or product presentation, the packaging delivered may differ from that shown in the online store, provided that the ordered product itself remains unchanged in type and essential characteristics.
Mandatory statutory information requirements remain unaffected.
11. BUSINESS CUSTOMERS AND RESALE
Orders by business customers and orders for commercial resale are generally permitted.
Approved business customers may be offered additional prices, volume-based pricing, payment terms, shipping methods or other conditions.
Individual agreements with business customers take precedence over these General Terms and Conditions in the event of a conflict.
Where the purchase constitutes a commercial transaction for both parties, the statutory inspection and notification obligations apply in particular.
12. LIABILITY
We are liable without limitation for damage caused intentionally or by gross negligence.
We are also liable without limitation for damage resulting from injury to life, body or health and in cases of mandatory statutory liability, in particular under the German Product Liability Act.
In the event of a slightly negligent breach of an essential contractual obligation, our liability is limited to foreseeable damage typical for the contract.
Essential contractual obligations are obligations whose fulfillment is necessary for the proper performance of the contract and on whose fulfillment the customer may regularly rely.
Otherwise, liability for damage caused by slight negligence is excluded to the extent permitted by law.
13. DATA PROTECTION
Information about the processing of personal information can be found in our separate Privacy Policy.
14. CONTRACT LANGUAGE, CONTRACT TEXT AND INPUT ERRORS
The languages offered in the online store are available for concluding the contract.
Before submitting the order, the customer can review and correct their entries in the shopping cart and at checkout.
After receipt of the order, the customer receives the order details electronically at the email address provided.
These General Terms and Conditions can be accessed and saved at any time through the online store.
Where a customer account is used, information about previous orders may also be available there depending on the functions provided by the store.
15. APPLICABLE LAW
The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).
For consumers, this choice of law applies only to the extent that it does not deprive them of the protection of mandatory provisions of the law of the country in which they have their habitual residence.
16. JURISDICTION FOR BUSINESS CUSTOMERS
If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction shall, to the extent permitted by law, be the registered business location of Snack Solutions.
The statutory jurisdiction rules apply to consumers.
17. FINAL PROVISIONS
If individual provisions of these General Terms and Conditions are or become wholly or partially invalid, the validity of the remaining provisions remains unaffected.
The statutory provisions shall apply in place of any invalid provision.
18. CONTACT
Questions regarding these General Terms and Conditions may be sent to:
Snack Solutions Ron Hils
Email: ron.hils@snacksolutions.shop
Full provider and contact details, including address and further statutory information, can be found in the legal notice of our online store.